Privacy Policy

Professional Laundry & Garment Care for Gated Communities and Residential Societies

Effective date: 11 October 2026 Version: 1.0

Your privacy matters to us.

This Privacy Policy explains how FAB COMM collects, uses, shares, stores and protects personal information when you use our laundry and garment-care services, arrange pickup or delivery, contact our team, or use our website, application or other digital channels (where available).

PRIVACY AT A GLANCE

FAB COMM may update this Policy as our services, technology or legal obligations change. Please review the latest version made available through our official service channels.

1. Who We Are

FAB COMM (also referred to as “FAB COMM”, “we”, “us” or “our”) provides professional laundry and garment-care services, including pickup and delivery services for individual customers and residents of gated communities and residential societies. Depending on the location and service selected, our offerings may include wash and fold, wash and iron, ironing, dry cleaning, specialty garment care, shoe cleaning and related services.

This Privacy Policy applies to personal information handled by FAB COMM through our service counters, pickup and delivery operations, customer support channels, website, mobile application, online forms, phone, email, messaging platforms and other official channels, as applicable.

2. Information We May Collect

The information we collect depends on how you interact with FAB COMM and which services you use. We may collect the following categories of information:

2.1 Identity and contact information

Name and customer profile details.

Mobile number, email address and preferred communication method.

Any contact details you voluntarily provide when requesting support or service.

2.2 Pickup, delivery and service-location information

Flat / unit number, tower / block, gated community or residential society name, pickup and delivery address, and nearby landmark details.

Pickup and delivery instructions, preferred time slots and access instructions that you choose to provide.

2.3 Order and garment-care information

Order number, services selected, item count, price, discounts, taxes, invoices and order status.

Garment-care preferences, stain information, special handling instructions and other service notes.

Order history, pickup and delivery history, complaints, claims, re-cleaning requests and resolution details.

Photos or other information you voluntarily send to help us assess a garment condition, stain, damage or service concern.

2.4 Payment and transaction information

When you make a payment, payment processing may be handled by banks, UPI providers, payment gateways or other authorised payment service providers. FAB COMM may receive transaction-related information such as payment status, amount, reference number and payment method. We do not intentionally store full card numbers, card security codes, UPI PINs, banking passwords or similar authentication credentials.

2.5 Communications and feedback

Customer support conversations, service requests, complaints and feedback.

Ratings, reviews, survey responses and promotional preferences.

Records of messages or calls where such records are lawfully maintained for service quality, dispute handling or security.

2.6 Website, app and device information

When you use our website or application, we may automatically receive limited technical information such as IP address, browser or device type, operating system, referring page, pages visited, session information, cookies and similar identifiers. We may also collect approximate location information where it is necessary for service availability and you permit it through your device or browser settings.

3. How We Collect Information

We may collect personal information in the following ways:

Directly from you when you register, book a service, make a payment, contact us, submit a form, provide feedback or communicate with our team.

Automatically through our website, application, cookies, server logs and similar technologies, where applicable.

From authorised service partners, payment providers, delivery personnel, customer support tools or technology vendors involved in providing the service.

From a gated community, residential society, facility team or property-management contact only where the information is legitimately shared to facilitate an approved service arrangement or where you have authorised such sharing.

4. How We Use Your Information

FAB COMM may use personal information for the following purposes:

To create and manage service requests, customer profiles and orders.

To schedule, coordinate and complete pickup, cleaning, processing and delivery.

To identify your garments or orders and follow your service or garment-care instructions.

To process payments, generate invoices, issue refunds or credits, and maintain transaction records.

To send order confirmations, pickup and delivery updates, service notifications and important account messages.

To provide customer support, investigate complaints, resolve claims and improve service quality.

To maintain operational records, conduct quality checks, prevent fraud or misuse, and protect customers, employees and business assets.

To analyse service trends, improve our processes, train staff, plan capacity and develop new services.

To send offers, reminders or marketing messages where you have provided consent or where such communications are otherwise permitted by applicable law. You can opt out of promotional communications at any time.

To comply with tax, accounting, regulatory, law-enforcement, court or other legal requirements.

5. Consent and Permitted Processing

Where consent is required, FAB COMM will seek consent through an appropriate service channel and will use personal information for the purposes communicated to you. You may withdraw consent for future processing through the contact methods described in this Policy, subject to legal or contractual limitations and the continued need to process information that is necessary to complete an existing service, settle an outstanding transaction, address a dispute or comply with law.

Certain processing may also be carried out without separate consent where applicable law expressly permits it. FAB COMM intends to handle personal information in a fair, reasonable and transparent manner and to apply applicable requirements of Indian data-protection law as they become effective.

6. Payments

FAB COMM may use third-party payment service providers to facilitate online, UPI, card, wallet or other electronic payments. These providers may process payment information under their own privacy notices and security controls. We encourage you to review the terms and privacy practices of the payment provider you choose to use. FAB COMM will use transaction information received from such providers only for legitimate business purposes such as payment confirmation, reconciliation, refunds, fraud prevention and accounting.

7. When We May Share Information

We do not sell or rent your personal information to third parties for their independent marketing purposes. We may share only the information reasonably necessary in the following circumstances:

7.1 Service providers and operational partners

We may share limited information with pickup and delivery personnel, cleaning facilities, technology vendors, hosting providers, messaging or notification providers, customer-support providers, payment processors, accountants and other service providers that support our operations. Such parties are expected to use the information only for authorised purposes and to protect it appropriately.

7.2 Gated communities and residential societies

Where FAB COMM operates under an arrangement with a gated community, residential society or property-management team, we may share limited operational information that is reasonably necessary for access coordination, service reporting, issue resolution or billing under that arrangement. We do not share more customer information than is reasonably required for those purposes.

7.3 Legal and safety requirements

We may disclose information where required by applicable law, regulation, legal process or lawful government request, or where reasonably necessary to protect the rights, safety, security or property of FAB COMM, our customers, employees, partners or the public.

7.4 Business restructuring

If FAB COMM is involved in a merger, acquisition, reorganisation, financing, sale of business assets or similar transaction, relevant customer information may be transferred as part of that transaction, subject to appropriate confidentiality and legal requirements.

8. Cookies and Similar Technologies

Our website or application may use cookies and similar technologies to keep services functioning, remember preferences, understand usage, improve performance and, where permitted, measure campaigns. You can usually control cookies through your browser or device settings. Disabling some cookies may affect certain website or application features.

9. Data Retention

FAB COMM retains personal information only for as long as reasonably necessary for the purposes described in this Policy, including completion of services, customer support, complaint or claim handling, financial and tax recordkeeping, fraud prevention, legal compliance and enforcement of agreements. Retention periods may differ depending on the type of information and applicable legal requirements. When information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it, subject to backup and archival cycles.

10. How We Protect Your Information

FAB COMM uses reasonable technical, organisational and operational safeguards appropriate to the nature of the information and the services we provide. These may include access controls, password protection, role-based access, secure communication methods, device and account protections, backup procedures, vendor controls, staff awareness and periodic review of security practices.

No website, mobile service, transmission method or storage system can be guaranteed to be completely secure. If we become aware of a personal-data incident that requires notification under applicable law, we will take appropriate steps to investigate, contain and notify affected persons or authorities as required.

11. Accuracy of Information

Please provide accurate and current information, especially your name, phone number, pickup or delivery address and service instructions. You may contact FAB COMM to correct inaccurate or outdated information. We may ask for reasonable verification before making certain changes to protect your account and orders.

12. Your Privacy Rights and Choices

Subject to applicable law and any lawful exceptions, you may have rights in relation to your personal information. These may include the ability to:

Ask for information about the personal data we process about you and the purposes of processing.

Request correction, completion or updating of inaccurate or incomplete personal information.

Request deletion or erasure of personal information that is no longer required, subject to legal retention obligations and other lawful grounds.

Withdraw consent for future processing where processing is based on consent.

Opt out of promotional calls, messages or emails.

Raise a grievance regarding our handling of your personal information.

Exercise any additional rights, including nomination or complaint mechanisms, when and to the extent they are available under applicable Indian data-protection law.

To protect your privacy, FAB COMM may verify your identity or request information necessary to locate the relevant records before acting on a request. We will handle valid requests within the time required by applicable law.

13. Marketing Communications

With your consent or as otherwise permitted by law, FAB COMM may send you information about offers, service reminders, new services, community-specific promotions or other updates. You may opt out at any time by using the unsubscribe or opt-out method provided in the communication, changing your preferences where available, or contacting us. Service-related messages that are necessary to complete an order or provide important account information may still be sent.

14. Children’s Privacy

FAB COMM services are intended primarily for adults who can enter into service arrangements. We do not knowingly seek to collect personal information directly from children for independent use of our services. If a service is requested for or by a person under the age threshold applicable under Indian law, a parent or lawful guardian should handle the booking and provide any required consent. If you believe a child has provided personal information to us without appropriate authorisation, please contact us so that we can review the matter.

15. Third-Party Services and Links

Our website, application, payment flow or communications may contain links to third-party websites, applications or services. FAB COMM is not responsible for the privacy practices, security or content of third parties. Their handling of personal information is governed by their own terms and privacy notices.

16. Cross-Border Processing

Some technology, hosting, support or service providers used by FAB COMM may process or store information outside the state or region where you live and, where legally permitted, outside India. Where cross-border processing occurs, FAB COMM will seek to use service providers and safeguards consistent with applicable legal requirements and any restrictions notified by the Government of India.

17. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our services, business operations, technology, security practices or legal requirements. When we make material changes, we may provide notice through our website, application, customer communication channels or other appropriate means. The effective date at the beginning of the Policy will indicate the latest published version.

18. Contact Us and Privacy Grievances

If you have a question, privacy request or grievance relating to this Policy or the way FAB COMM handles your personal information, please contact us using the details below:

Privacy / Grievance Contact

[Insert name or designation]

Email

[Insert official FAB COMM email]

Phone

[Insert official FAB COMM phone number]

Business Address

[Insert registered / operating address]

Please include enough information for us to understand and respond to your request. If your concern is not resolved through our grievance process, you may use any further remedy or complaint mechanism available to you under applicable law.

19. Governing Law

This Privacy Policy is intended to be interpreted in accordance with applicable laws of India. Nothing in this Policy limits any privacy or consumer right that cannot lawfully be limited or waived.

Thank you for trusting FAB COMM with your garments and your information.

FAB COMM • Privacy Policy • Version 1.0 • Effective 11 October 2026